Microsoft Total Access from Global Knowledge FAQs:

  • What is Microsoft On-Demand from Global Knowledge?

    Microsoft On-Demand is a GK Digital Learning experience that includes HD-quality streaming videos, hands-on labs, assessments and 24x7 mentoring support.

    You have the choice between a:

    • 3-month subscription of an individual Microsoft Official Course On-Demand
    • 12-month subscription of the entire ever-expanding Microsoft Total Access Collection of courses. (No other training provider can sell the collection of courses together.)

    During your subscription period you will automatically receive any course updates when they are released. Plus, if you purchase the Microsoft Total Access Collection, you will also automatically receive access to all new courses that are released within your subscription period.

  • How is Global Knowledge’s offer different from other Microsoft Learning Partners?

    Global Knowledge has the exclusive ability to bundle multiple Microsoft On-Demand courses together and offer them as a 12 month subscription.

    In order to further enhance the Microsoft On-Demand offerings, we also provide value-added features such as Global Mentoring Services and enhanced labs. By hosting our own labs, we are able to provide students with an integrated lab experience, as well as superior viewing quality, through our own advanced streaming technology.

  • How is a Microsoft Official Course On-Demand different from gray market providers like Lynda.com and Pluralsight?

    Like Microsoft Official Courseware, this product is official training from Microsoft. It also includes hands-on Labs in a live environment, which is unique to Microsoft training. It also includes reading and knowledge checks.

  • Who is presenting the material included in Microsoft On-Demand? Where does the content come from?

    The individual(s) in the Microsoft On-Demand videos are official Microsoft representatives presenting content that aligns with the MOC version of the course. The content presented is authored by MCTs and Microsoft subject matter experts.

  • Is there a free trial I can access before I purchase?

    Yes, we offer a free 5 day demo. Click here to learn more.

  • Can I see a demo?

  • How long is each course?

    Each Microsoft Official Course On-Demand is equivalent to a 5 day course with approximately 30 hours of training content, including videos, labs and assessments.

  • Will I get lab access?

    Yes. Each Microsoft Official Course On-Demand includes 24x7 unlimited access to official live labs so you can practice what you have learned. In fact, these labs are the exact same ones we use in the instructor-led courses.

  • How and when do I get access after I purchase it?

    Once your purchase has been made, you will receive email confirmation of purchase that includes access to your MyGK account. Your MyGK account will provide access to all course resources included in Microsoft On-Demand. Your access period begins from time of purchase.

  • What level of support will I receive?

    You can take advantage of your mentoring capability via phone or chat 24/7 throughout your subscription. Global Knowledge helpdesk support is also available through email at e.supportNA@globalknowledge.com or by phone at 1-866-825-8555 from 8am-8pm EST.

  • Can I download the material to view offline?

    Content is available for live streaming only with no offline capabilities. All resources require Internet access.

  • Can this be used for a multiple, in-person audience?

    No. Microsoft Official Courses On-Demand are only sold on a per-student basis.

  • Can my access be shared with multiple users?

    No.

  • Is there a discount if I buy for multiple users?

    Yes.

  • Can I reassign my user license to someone else if I leave the company?

    No.

  • What languages are supported?

    Right now Microsoft Official Courses On-Demand are initially offered in English only. Microsoft is exploring localization options.

  • Will the videos contain subtitles?

    Yes, all Microsoft Official Courses On-Demand contain Closed Captioning (subtitles) in English. Exclusive to Global Knowledge is a dynamically linked transcript allowing you to click on a word in the transcript and jump to that point in the video.

  • In which countries will Microsoft Official Courses On-Demand training be available?

    Any country that currently allows Microsoft Official Curriculum to be sold and delivered.

  • Can SATVs be redeemed for Microsoft Official Courses On-Demand?

    Yes. We are now accepting SATVs as payment for individual courses. The Microsoft Total Access Collection is currently not eligible.

  • What if I am unhappy with Microsoft Official Courses On-Demand? What’s the refund policy?

    This offering has a no-return policy.

  • How will I know when a new course is added?

    New course tiles will be added in your MyGK account. *Collection only

  • If there is an update to the existing courses, when will the course be updated?

    Yes, as soon as official course updates are made, your courses will be automatically updated during your access period.

  • Can I download or print the courseware?

    Since Microsoft Official Courses On-Demand are video based, the courseware is the videos themselves. However, we now offer a bundling of individual courses with the official (dMOC) digital book for an additional fee.

  • Is there a discounted rate for renewal access?

    There is no renewal or extension option at this time.